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Important
Customer Notes
You are advised not to book your plumber or carry out any
preparatory work on your bathroom until your goods have arrived
and been checked. Perfect Baths cannot accept any liability
for losses accruing from plumber or preparatory costs.
Please make sure you check that all items are present and
free from any defects upon delivery and before signing the delivery
note. You must report any missing or damaged items to Perfect
Baths within 72 hours of delivery so we can help resolve this
situation.
The steam showers, whirlpool bathtubs and sauna units are
considered bulky items. Your items will be delivered by a single
driver. Therefore, please make sure there is an able bodied
person available to help our delivery person unload the items.
Upon
Delivery:
Please make sure you check that all items are present and free
from any defects upon delivery and before signing the drivers
delivery note. You must report any missing or damaged items
to Perfect Baths within 72 hours of delivery so we can help
resolve this situation. Our courier company can only deliver
goods to a ground floor location and are not responsible for
moving your items upstairs. Ensure that someone is able to
assist the driver with moving heavy/bulky goods at the delivery
location. If redelivery needs to be arranged because no one was
at the delivery location an extra charge may be applied.
Cancellations & Returns
Perfect Baths will accept the cancellation and return of all
items returned within 7 days from the day after the product
was delivered providing the items are in perfect unused, re-saleable
condition with the original sealed packaging. If packaging is
unsealed it must be resealed. In the event where a refund is
not due to faulty or misrepresented goods, the refund will cover
the cost of the item only and not include the cost of delivery
back to our warehouse. The delivery cost as specified by our
courier company will be confirmed with you and deducted from
the price of the item (s). Refunds will be made within 14 working
days once the goods have been returned to our warehouse. If
you would like to make a return then please send your request
in writing (by post, fax or email) to our Perfect Baths head
office so we can resolve your request.
Damaged Products
Upon receiving your item it is important that you open all packaging
and check that items are present and not damaged. Any damage
must be reported to Perfect Baths within 72 hours of delivery.
Any damage that has been caused by transit of goods must be
noted upon the carrier’s delivery note. Carriers require
that you sign for all items being in good condition upon delivery.
It is important that somebody is present to receive and check
the items for damage on the day of delivery.
Back Ordering
If your order is not in stock then a member of our sales team
will contact you and give you a revised delivery date. At this
point you have the option to withdraw the order if you are unable
to wait.
Guarantee
All parts include a 36 month guarantee against defects. In the
unlikely event that a defect develops in one of the parts then
please contact our sales team who will arrange for a spare part
to be delivered to you. Please note, Perfect Baths recommend
that a trained engineer fit the spare part. Perfect Baths cannot
accept any liability regarding the installation of spare parts.
Your statutory rights are not affected.
Other
If any part of these Terms and Conditions is found by a competent
authority to be invalid, unlawful or unenforceable then such
part will be severed from the remainder of these Terms and Conditions,
which will continue to be valid and enforceable.
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